Terms and conditions

Confirmation:

• Bookings will only be confirmed upon receipt of 50% deposit;

• Deposits can be made by bank transfer or (preferably) by credit card (Euro, Master or Visa).

Cancellation:

• 0 – 7 days prior to arrival forfeit 100% of the deposit;

• 8 – 30 days prior to arrival forfeit 50% of the deposit;

• 31+ days prior to arrival forfeit 10% of the deposit.

• Please note: Cancelled booking with a value of R10,000 or more will be subject to a non-refundable cancellation fee of 25% of the booking value, regardless of the date of cancellation.

Check in / out:

• Check-in: between 14h00 – 18h00;

• Check-out: by 10h30;

Please let us know should these times not be suitable and we will try to accommodate you.

Child policy:

• Children 6+ welcome;

• Please note: our swimming pool is not fenced, parents or guardians are to look after their children at all times and are responsible for their safety;

• Family unit can sleep max. 4 people (double + twin bedded room, sharing bathroom).

 

Operators and driver / guide policy:

• Please enquiry here for STO rates and policies.

WHAT THEY SAY ABOUT US

  • Have enjoyed hospitality, great service and quality for the third time in a row!  Erik and Ypie arranged for us (...) golf (...) which was an unforgettable experience.  The pool in the beautiful garden was heaven on earth!

    Van Baarle, The Netherlands

  • (...) Die ganze Anlage (Garten, Terrasse, Pool etc.) ist sehr schön und sehr gepflegt.  Das Frühstück war superlecker, vielfältig und sehr reichlich. Die Gastgeber Ypie und Erik sind super nett (...)

    Tomba, Germany

  • (...) We couldn't have chosen a more convenient and comfortable venue than the Knysna Country House. Lovely swimming pool. Large generous breakfasts with delightful and attentive staff. Also a very beautiful and peaceful location. (...)  

    Mandy & Thomas, South Africa